At Amsted, we pride ourselves on being easy to work with, and are committed to making the entire experience of creating your dream space enjoyable. From the outset, we will treat you like part of our team, because you are; we’re all working together to achieve a common goal – translating your ideas and vision into reality.
Our process is simple but detailed. You will find an overview below, but we encourage you to contact us so we can discuss the details. Each client is unique and we expect your experience to reflect that, but we know from client feedback that following our process leads to projects completed on time and on budget, and to clients who are thrilled with the end result. We want that next happy client to be you!
We start with a free in-home consultation, where one of our Project Coordinators will meet with you to discuss your project and gain an understanding of your goals and vision. We will also discuss your budget threshold and timelines. This ensures we can make informed recommendations on how to meet your needs. Next we will prepare a Project Development Agreement, which outlines the scope of the project. With the agreement signed and the design fee paid, we begin the exciting phase of design!
You will now be introduced to your design team, selected for your unique project needs (aesthetics and/or architectural). Along with your Project Coordinator, who will continue guiding you through the process, you will meet to explore your wishes, wants and needs, and discuss how this will affect budget and scheduling. From here your team will work on creating the space that you envision, while ensuring the proper zoning and setbacks are met.
Once your preliminary drawings are prepared, we will arrange a review meeting to look over the design and budget in detail. This is where you will guide us – identifying what you like, what works, and what doesn’t. Based on your feedback and approval, your design team will create detailed schematic drawings and 3D drawings if desired. We will also prepare and present a preliminary estimate for the construction phase, for your approval.
Your Design Decisions have an impact on many elements, and this important step helps us fine tune the design and costing. At this stage we will also assign a dedicated Project Manager (PM) who will see your project through to completion. Along with key trade partners, they will meet to do a walk-through of your home, review plans and share ideas to avoid unforeseen surprises later on. Once all of the Design Decisions are finalized, we will present and review with you the complete budget, drawings and selections in a Contract Signing Meeting.
We will hold a Pre-Construction meeting with you prior to starting construction, to discuss logistics, communication protocols and expectations. Once work begins, your team (PC, Designer and PM) will meet you weekly to ensure open and ongoing communication. We will walk-through the progress, providing updates and asking for your feedback on the experience to date. Questions are answered as they arise and decisions are made quickly through this regular interaction with the entire team. We consider this a critical part of the process, as it is our goal to make sure we are meeting your expectations on the schedule, budget and quality every step of the way.
Your contract completion date will mark our final weekly team meeting. We will guide you through the finished result, explaining exactly what was done, how everything operates, and any required maintenance. We’ll check in 30 days later, and again at 12 months to confirm that everything is still entirely to your satisfaction. If any issues or concerns arise throughout the length of your 5-year warranty or beyond, we’re always just a phone call away. Our full-time dedicated Service Department is available for any support you may require; all you have to do is relax and enjoy your new space!